Frequently asked questions


Where do we deliver?

We provide World-Wide delivery. If your country is not listed, please send us a message. We will then look into the possibilities of shipping to you anyway.

What are the delivery costs?

When you come to collect your order from the shop, this is of course free of charge.

Did you know that we ALWAYS insure parcels, with a 2nd offer and signature?
So you can always wait for your parcel with peace of mind, even if it gets lost.

You can find the prices per country below.

Belgium, Germany, Luxembourg and the Netherlands: €5
Austria, France, Italy and Spain: 15€.

Countries below are 30€
Bouvet Island
Faroe Islands
Holy See (Vatican City State)
San Marino
Svalbard and Jan Mayen
United Kingdom
Bosnia and Herzegovina
Czech Republic
Macedonia, the Former Yugoslav Republic of
Moldova, Republic of
Russian Federation
Serbia and Montenegro

All other countries shipping costs are 100€

When will my order be shipped?

All orders are processed before 5pm daily.

These are collected from our premises EVERY business day, except Mondays or public holidays.

Pick up in shop?

You can also choose to collect your order from our shop.

After you have placed your order, you will receive a confirmation e-mail from us that we have received your order in good order. This does not mean that it is ready for collection, for this we will send you another separate e-mail.

Your parcel will be reserved for you to collect for 1 month.

For your information: We only prepare orders that have been effectively paid for.

What does backorder mean?

If a product is out of stock, we can very often back-order it.

We will contact you as soon as possible when your product will be delivered.
We receive deliveries from our suppliers almost daily, so the waiting time will be a few days to a maximum of 2 weeks.

If you have also ordered other products, we will send these to you in anticipation of the rest of your order.


Faulty delivery or a default?

First of all, we would like to apologise for this inconvenience.

When you contact us, you will receive a free return label. We will try to rectify this error as soon as possible.

You can also download our return form to add to your parcel.

How do I return a package?

With us, you can always return your orders within 14 days.

The item must be returned in the same, unused condition with the necessary labels and undamaged packaging. Please also include our return form with your parcel.

You can return your parcel yourself to:

Equestrian Maddelin
Rijksweg 62
8820 Torhout

OR you can bring it into our shop.
Don’t forget to include your order slip so we know who the parcel is returning to us from and what you would like to return.

To provide you with a faster service, we do not do exchanges, but refund the amount in the way you paid.

If you do want a different size or item, we recommend placing a new order.


How to maintain my boots?

To provide your beautiful boots with a longer life, it is necessary to clean them regularly and care and maintain them correctly.

Daily maintenance

After each use, wipe them down with a damp, clean cloth to remove mud and other dirt. Use a soft brush to remove coarse dirt. Especially keep the edge near the sole clean with a brush, this is where dirt can quickly soak in and damage the leather/stitching.
Make sure your boots don’t get too wet, so don’t rinse them under the tap. If your shoes or boots do get very wet, let them dry at room temperature (not near the heating!) and, if necessary, fill them with absorbent paper to dry the inside. Preferably remove the insoles first, before loosely filling them with absorbent paper. Boots dry best at room temperature, do not put them right next to a stove or other heat source, this will dry out the leather.
Next, apply a small amount of nourishing cream with a soft cotton cloth and polish in circular motions.

Caring for/treating your boots

As well as cleaning daily, it is important to treat your boots or shoes regularly (depending on use, about once a week).

  1. Make sure the boots or shoes are thoroughly clean and dry before treating them.
    Treat the shoes or boots with a leather conditioner in cream or liquid form. To preserve the colour of the leather, you can treat the boots or shoes with a colour-based shoe polish or shoe cream.
  2. Rub the conditioner in with a soft cloth or the sponge provided. Rubbing it in well has a better result than rubbing it in thickly. Let it soak in well. Before use, wipe your boots or shoes with a cloth to remove excess grease.
  3. To add a water-repellent layer to the leather of your shoes or boots, you can treat them with a water-repellent spray. This contains water-repellent ingredients that can extend the life of the leather.
    Special zip sprays are available for cleaning and maintaining zips in your boots or shoes. These make sure the zip stays smooth and clean, thus extending the life of the zip.


New boots may fit well, but as the leather heats up from your body heat, they will start to mould to your leg and shape. The more often you use them, the better! New zips can also feel stiff, close them by placing a second finger behind the zip and guiding it slowly upwards. Also, always make sure the zip is fully open when you take off the boot.
To maintain the functionality of the zip, we recommend removing dirt from the hinge and zip teeth with a soft brush after each use. Occasionally rubbing a little zip spray along the zip teeth will also keep them working properly.

  • Try not to wear the same pair of shoes or boots every day, the combination of moisture and bacteria from your feet will accelerate the wear process.
    Avoid using saddle soap on your boots and shoes as it can cause a dull colour and make the stitching come off (saddles and bridles have different and thicker stitching than boots and shoes). There is, however, a special cleaning spray that you can use to clean the leather of your boots or shoes.
  • For extra shine, after applying shoe polish, polish your boots or shoes with nylon tights or a special shine brush.
  • Use boot stretchers to maintain the shape of the boots
    Store leather boots in a boot bag and lay them on their sides (lying down). This will make the boots less likely to collapse and keep their shape.
    To clean the inside of your boots or shoes, use a special anti-bacterial spray.
    Only use your riding boots and shoes for riding. Do not walk in the mud with them and do not use them for mucking out. Manure and mud will damage the leather.
    Preferably treat your boots or shoes 1 day before use to allow the maintenance product to penetrate properly.
    Do not treat synthetic leather, leather with a synthetic coating or patent leather with a leather care product.
    Do you have jodhpurs or riding boots with rhinestones? Treat this part with a damp cloth only. Please note that loss of or damage to rhinestones or other delicate sparkles are not covered by the guarantee.


Brushed leather and patent leather require extra care. Use the same process as above, making sure you only use Brushed/lacquer leather boot gel. Use a soft natural fibre cloth. Never use a brush or a cloth with coarse fibres that can create streaks on the leather and damage the brushed leather effect. Finish the process by polishing with a cotton or felt cloth, and let the boots dry completely and absorb the product.
There are several nourishing creams that can be safely used on the leather and upholstery of the boots and can be ordered separately or together with the boots.


To ensure that the leather of your boots or shoes remains in good condition, it is necessary to clean and care/maintain them regularly.

Nubuck is a type of leather where the top of the hide is slightly sanded, creating a velvety look and feel. The appearance is roughly similar to suede, but is a bit firmer. This is why nubuck is often used for shoes and boots. Nubuck leather has a completely open pore and is therefore particularly susceptible to grease, dirt, moisture and perspiration. Water or other liquids spilled on the leather should therefore be dabbed up as soon as possible. Do not rub, as you will actually force the liquid into the pores!

For cleaning, remove coarse dirt with a cloth or soft brush and wipe (do not rub) the leather with a damp cloth. For maintenance, it is best to treat nubuck leather with a spray or care product specifically for nubuck and suede. Do not use any other agents! They are not suitable for this type of leather.


Store your boots in a dry place and away from heat sources. Avoid contact with detergents or other aggressive substances (such as salt, lime, ammonia) that can cause stains or changes in the leather.
The brand’s inflatable boot inserts are meant for packing and travelling to keep your boots in shape. After riding, and when the boots are damp inside, preferably store them upright with boot stretchers that allow the air to circulate fully instead of the inflatable.


The products are guaranteed against manufacturing defects for material and labour for 90 days.
Our strength and distinctiveness lies in respecting and preserving natural leather qualities. Small marks on the leather are a feature of the uniqueness of the leather itself. This also applies to differences in the shades of the same colour, as the colours are obtained through traditional craftsmanship and natural tanning processes.
Damage to the products due to improper use, exposure to sunlight, adverse weather conditions, chemical applications and abrasion, tearing or rubbing are not considered manufacturing defects and are not covered by the warranty. Unauthorised repairs resulting in damage to the products are also not covered by the warranty. We recommend that you maintain the products according to the guidelines in the following Maintenance section.

To request help during the warranty period, customers must provide proof of purchase in the form of an invoice or receipt. Warranty claims should be submitted to the our brands that made the boots. If submitting a claim by email, you must provide photos and a detailed description.
Staff will review the claim to determine the best corrective action, including repair at a local authorised shoemaker or return to the company’s factory, and will advise the customer. The boots can only be accepted if they have been left completely clean.
The duration of a warranty claim is 4 to 8 weeks.

At the end of the warranty period, we continue to provide assistance with repairs and modifications. The cost of repairs outside the warranty period is calculated at the time a request is received with photo illustrations and a detailed description. Customers will receive a full quote covering materials, labour and any shipping costs if requested.

How do I maintain my razor?


While shaving, it is important that you have a well-functioning razor with sharp blades. Besides the fact that you should regularly remove the hairs between the blades, it is important to put a few drops of oil between the blades every 10 minutes while shaving. This is not only for the preservation of your razor, but also for the best shaving results! By the way, did you know that it is wise to use the same brand of oil as the brand of your razors? This is because there is a difference in the thickness of the oil and with the right oil, the machine will last the longest.

Also make sure you get the blades of the device sharpened on time. Usually this is after 3-5 shaves. Note that not all blades of shavers can be sharpened! Have your blades become blunt? At Maddelin you can have them sharpened! We will sharpen the blades for you so that they are like new again! What does it cost? Price per set (lower and upper blade) is €12.

Store your razor in a warm and, more importantly, dry place in its storage box. Ideally, even inside the house. Is there no storage box included? Then buy a toolbox. Here you can store the parts well.
Put the knives clean and greased in the box. To prevent rusting, apply an extra layer of oil to the blades. The head of the machine is best kept in a greasy cloth separate from the machine.

It is recommended to maintain not only your blades regularly, but also the shaver itself once a year. This is because the hairs should also be removed from the shaver head behind the blades and from the filter at cord level.


How to
Before you start clipping, make sure your horse is thoroughly clean and dry! Wet hair, sand and other debris are not done for your clipper. It is best to wash your horse a day beforehand. It is also important that the blades of the razor are sharpened and the battery is charged. Then start shaving carefully at the shoulders. Always shave against the hairs and make long strokes. For best results, shave in overlapping strokes to minimise streaks. Let the razor do its job and don’t press or push too hard. Make sure the razor glides flat through the coat and tighten any skin folds with your hand. On the legs, always shave along the outside and pull the back legs forward.

Do tufts of hair stick around? Or are the blades chewing on your horse’s fur? Then there is probably wrong tension on the blade. So always make sure the shaving head is not too loose, but also not too tightly adjusted. If the screw is too loose, the blade cannot grip the hair and if it is too tight, there is too much friction on the blade and the motor has to work too hard to move the blade.
Therefore, check this tension regularly while shaving so you don’t strain the motor. This is because blades can shrink and expand during shaving.

How do I maintain my bridle or leather halter?


If you use bridles and leather halters regularly, you should clean and care for them properly at least once a month. With very intensive use, or when you ride outside a lot, this will have to be done more often. Proper care extends the life of your bridle or leather halter.

  1. Before cleaning, take your entire bridle or halter apart by undoing the all buckles and remove the coarse dirt with a cloth or brush.
    Clean all parts and straps with a specially designed saddle soap (liquid or in block form) or cleaning spray. Saddle soap thoroughly cleans the leather and removes sweat, dirt and grease. Do not use too much water, this will make the leather stiff. Therefore, wring out your sponge well before use. Too wet a sponge will create foam between the seams and buckles, which can cause stitching to come loose.
  2. Make sure the leather is clean and dry before treating it. Leather dries best at room temperature. Be careful not to place the leather right next to a central heating or other heat source, this will dry out the leather.
  3. When all leather parts of your bridle or halter are clean and dry, you can treat them with leather balm, leather grease, leather oil or a conditioner. As oil makes the leather enormously supple, leather oil is highly recommended for your bridle. Note that oil absorbs faster than grease and therefore needs to be applied more often.

Rub the leather grease, leather balm or conditioner well with a soft cloth or sponge and the leather oil with a brush. Good rubbing in has a better result than thick rubbing in. Let it soak in well and then spread it out with a clean dry cloth. Make sure it does not fluff. Before use, you can wipe the leather with a cloth to remove excess grease.

Once the care product is well absorbed into the leather, you can reassemble the bridle.


  • Store your bridle or halter in a dry, well-ventilated room. Be careful with the smell of ammonia, as it affects the leather. In freezing temperatures, nothing harmful happens to the leather.
  • Clean the bit well every time after use. This prevents bacteria from damaging the leather. A special stainless steel cleaning agent is available for thoroughly cleaning your bit.
    Preferably treat your bridle one day before use to allow the maintenance product to penetrate properly.
  • Do not treat artificial leather, leather with a synthetic layer or patent leather with a leather care product.
  • Do you have a halter or bridle with rhinestones? Treat this part with a damp cloth only. Please note: loss of or damage to rhinestones or other delicate sparkles are not covered by the guarantee.


Plastic bridles are much more low-maintenance compared to leather. To keep your plastic bridle in good condition, it is important to clean it regularly by removing dirt, mud, sweat and other stubborn stains. To do this, wipe your bridle with a damp cloth and then spray the bridle with a special cleaning spray for plastic. Using a damp cloth, rub the bridle clean in a circular motion. Use a hard brush to remove stubborn stains. When all dirt is removed, you can wipe the plastic with a clean damp cloth and let it dry. There is no further need to treat synthetic material with a maintenance product such as leather grease or oil.

How do I wash my clothes and rugs?


When washing, always follow the washing instructions. When clothes are washed too hot, you risk them shrinking or discolouring unnecessarily. Washing too cold, on the other hand, often does not remove stains well enough. It is often a conservation to wash clothes inside out and close Velcro and zips. Do not use fabric softener and as little detergent as possible to keep clothes beautiful. Wash coloured clothes separately or with the same colour the first few times, as the colour may rub off. Never wash garments containing stretch (elasthan) (e.g. jodhpurs) hotter than 30 degrees.

Fine shirts
Even though the washing label of fine shirts such as show shirts states that the shirt can be washed at 30 degrees, we strongly advise against it. Fine shirts are best washed by hand. This way colours like white, black, grey and dark blue will keep their colour the longest.

Refer to the care label for drying as well. Check carefully on the care label whether tumble-drying is allowed. If the garment is suitable for tumble drying, the care label will show a square with a circle inside. The higher the drying temperature, the higher the shrinkage. Silk, wool and polyester should never be tumble dried. Cotton and jersey should preferably be dried hanging on a hanger. Do not tumble dry your jodhpurs, always lay them down to dry.

Iron a garment on the inside as much as possible. This prevents shine and crush marks and damage to prints, trims and wax coatings. Iron cotton clothes while they are still slightly damp. Ironing well makes a significant difference to shrinkage. Take care when ironing with a steam iron. Steam is always 100°. Only items with 3 dots in the iron symbol on the care label may be ironed with steam.

Bling bling
Bling bling is all the rage. Many jodhpurs nowadays have rhinestones, sequins or other kinds of sparkles as prints. Very nice, but also very vulnerable. We therefore advise you to wash breeches with this kind of print inside out at 30 degrees. Also avoid the dryer. This way, your breeches have a long-lasting shine. Please note: we cannot guarantee rhinestones, sequins and other glitter prints.


  • Natural Detergent Concentrate is great for washing jodhpurs, blankets, saddlecloths and bandages.
  • Do not tumble dry your jodhpurs. Always lie down to dry breeches with a leather seat.
  • To keep your white jodhpurs extra white, you can occasionally use green soap, Vanish or another stain remover.


Washing instructions for saddlecloths
It is always recommended to wash saddle pads at 30 degrees in a wash bag.


Stable rug or outdoor rug?

A stable blanket, as the name probably suggests, is a blanket for use in the stable.

These blankets are therefore not waterproof. An outdoor one is for outdoors and is waterproof.

When looking for a blanket, first ask yourself: is my horse stabled, outside day and night or the combination? What is the temperature of my environment? Is my horse shaved?

Does your horse often stand outside? Then we recommend an outdoor rug. Are you able to change blankets when your horse goes from indoors to outdoors? Then an outdoor rug for outdoors and a stable rug for indoors are ideal. A stable rug is often more supple and breathes better, so it is more comfortable for your horse.

Is your horse only stabled? Then choose a stable rug.

Strong outdoor fabrics?

De meeste dekens heben een buitenstof van nylon, polyester of polypropyleen.

Nylon is known as an elastic, smooth and durable fabric. This fabric is lighter in weight and slightly stronger than polyester. Polypropylene is a softened plastic, super strong and water-repellent.

The strength of a blanket is often expressed in Denier (D).
The higher the fibre denier, the stronger the blanket.
A blanket up to 450D has moderate abrasion resistance.
600D has good abrasion resistance and blankets from 2000D onwards are extremely strong blankets.

Waterproofing outdoor rug?

  • Up to 1000mm/m2 a blanket is water-repellent, meaning the blanket protects against light drizzle and small showers.
  • 1000 to 3000mm/m2 a blanket is waterproof. Despite the fabric being well waterproof, the seams are often stitched through. In heavy or prolonged rain, the rug may leak at the seams.
  • From 3000mm/m2 or more, the rug is guaranteed to be waterproof. The rug is stitched to minimise the risk of leakage.


A blanket that breathes ensures that your horse’s body moisture/sweat is transported from inside the blanket to outside. This is why it is so important to get a breathable blanket.

A good breathable rug also ensures that the horse can get rid of excess heat and does not stand sweating under its rug. He therefore does not get too hot.

When the humidity outside is high, blankets with low breathability can become clammy on the inside. This is because excess heat cannot be dissipated quickly enough. Thus, condensation forms on the inside of the blanket.
This often occurs with 0-gram rain rugs because the inner lining lies directly against the waterproof outer fabric so there is hardly any air circulation between the two layers. With a thicker issue, this problem will occur less often.

Inner lining of a blanket?

  • Nylon lining
    Nylon is known as an elastic, smooth and durable fabric. Nylon is the most common inner lining in blankets, as this fabric is less likely to cause abrasions.
  • Cotton lining
    Cotton is a natural fabric and its main characteristic is that it is soft and lightweight. It is also breathable and optimally absorbent.
  • Fleece lining
    The main advantage of a fleece lining is that it breathes well and absorbs and releases body moisture. In addition, fleece is highly insulating, soft, warm, comfortable and lightweight. In terms of warmth insulation, fleece lining is comparable to 50gr padding.
    Bucas also has the Stay Dray fabric, which is antibacterial and has even more warm insulation.
    At Kentucky we have the artificial rabbit fur which is also optimal for horses with a sensitive skin or abrasions.


How do I rent a testproduct?

Once you have found the test product you want, you can place it in your shopping basket and complete the order. The 14-day trial period starts from when the product is delivered to you or the date of collection from the shop.

If you prefer some advice or extra information on which item to test, you can always contact us or drop by the shop.

How much does the service cost?

When you want to test a product, we ask you to pay the full purchase amount as a deposit. Testing an item from the test centre is therefore free of charge (excluding shipping costs).

If, after testing the product, you decide to buy it, you can exchange the product for a new one or keep the already tested product.

If you do not wish to buy the product, the deposit will be refunded.
In each case, this is done in the same way as the original payment method used.

Please note that when testing a new product, 20% of the purchase amount is deducted as compensation if it is returned. The 20% reduction policy only applies to testing out new products.

What (return) conditions are attached to this service?

You have 14 days to test the product. If you decide within this period that the product does not meet your expectations, you can return it and get your money back. However, please note that the product must be returned within the 14 days. The 14-day trial period starts from when the product is delivered to you or the date of collection from the shop.

To receive your full purchase price back, you must return the product in its original condition.

If you decide to return the product, you must ensure that it is returned in its original packaging. If you no longer have the packaging, make sure you pack the product securely so that it is not damaged in transit.

New products have tickets attached to them. If possible, we ask that you leave or keep these attached to the product so that you can return them with it.

How do I return my test product?

You can create your own return label via our returns portal. The amount will be refunded to your account using the original payment method. This is done within a period of 10 working days after we receive your returns.

To make sure that your return reaches us properly, we recommend you send the parcel back by registered post and insure it if necessary.

Attach our return form to the parcel, stating how you would like your return to be handled (such as a different size, different article, money back, etc.).


How does a back order happen in shop?

If a product is not in stock, we offer to order it for you.

  • Special items/custom made:
    When ordering custom made products, we require an advance payment of +/- 50%.
  • Standard items:
    For these products, no advance payment is requested.

The order is paid on collection or on dispatch via a payment link. Upon receipt of payment, we ship the item immediately.

Expressly at the customer’s request, a product can be paid in advance when ordering. This payment can be found on your receipt under prepayment.
Please note: because prepayment differs from our standard way of working, we ask you to keep your receipt as proof of payment to avoid confusion!


How do I buy a voucher?

You can purchase a gift voucher both in-store and on our webshop. The amount of the gift voucher is entirely up to your choice.

If you choose to order a gift card online, you can find the relevant page in the black bar at the top right of our website. You have the option to choose the design and amount of the gift card yourself. The voucher will then be sent to the specified e-mail address. You can choose to mail it to yourself or directly to the recipient.

You can easily order the gift card via this link:

How do I redeem my gift card online?

With us, you can redeem your gift voucher very easily via our website.

Once you have placed your desired products in your shopping basket, scroll down. Here you will find a Gift Voucher tab. Click it open and enter your gift voucher code. If you still need to pay an additional amount, you can do so directly. If the gift voucher amount covers the total amount, you can complete your order.

Here you will find a Gift Voucher tab. Open it and enter your gift voucher code. After this, you can pay the remaining amount or complete your order.

Do you already have a gift voucher? Then you can check the remaining balance on your gift voucher via this link.