Shipping and payment

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Shipping

Orders and Processing

Orders placed before 3:00 PM on a working day are processed the same day, provided the item is in stock. Exceptions:

  • Sundays
  • Public holidays
  • Mondays

On Saturdays, orders are processed and shipped until 11:00 AM.

Shipping Costs

Shipping costs are automatically calculated in your shopping cart during checkout.

Shipping Service

We ship with Bpost, including:

  • A second delivery attempt in case of failed delivery
  • Signature upon receipt
  • Insurance

Delivery Times

  • Belgium: Within 1 working day after shipment.
  • Netherlands: Within 2 working days after shipment.
  • Other European countries: Within 7 working days after shipment.
  • Outside Europe: Within 14 working days after shipment.

Note: These delivery times are indicative and do not account for potential delays at customs.


Pick-Up Orders

In-Store Pick-Up

During the checkout process, you can choose to pick up your order in our store. Once your order is ready, you will receive a confirmation email. Please allow a processing time of 1 hour, provided all items are in stock.

Store Opening Hours

  • Tuesday to Saturday: 9:30 AM – 6:00 PM
  • Public holidays: See the homepage for details
  • Closed: Sundays and Mondays

Payment

Payment Methods

At Ruitersport Maddelin, you can pay via:

  • Bancontact
  • Credit card
  • Apple Pay
  • Klarna
  • KBC/CBC Payment Button
  • Belfius Direct Net
  • ING Home'Pay
  • PayPal
  • Bank transfer
  • iDEAL

Failed Payments

If your payment fails, you will find a link in the order confirmation email to return to the payment page. Our bank details are also included in the confirmation.


Returns and Exchanges

General Conditions for Returns

All items can be returned, provided that:

  • They are in their original, unused condition.
  • They are returned with all accessories and labels.

Return Period

Items can be returned or exchanged within 14 days of purchase.

Processing Returns

The full amount will be refunded via the original payment method (processed through Mollie Payments) within 10 working days of receiving the returned package.

Return Address

Returns should be sent to:
Ruitersport Maddelin / Returns Department
Rijksweg 62
8820 Torhout
Belgium

Return Recommendations

  • We recommend sending your package with tracking and insurance.
  • Please include the return form, indicating your preferred resolution (e.g., different size, different item, refund).

Returns Outside the EU

Unfortunately, returning items from outside the European Union is not possible. Warranty and service are also not applicable for deliveries outside the EU.


Out-of-Stock Items

If an item is not available on our webshop, you can contact us via email. We will gladly check if we can order the product for you.

If an item appears to be in stock but is unavailable, we will inform you as soon as possible and immediately refund the amount to your account.


Please make sure to read our general terms and conditions for more information.
Do you have any questions? Feel free to contact us! 😊

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